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iDEAL


Is iDEAL really secure?

iDEAL is based on online banking and uses the same security techniques. This means that iDEAL is just as secure as online banking.


Is iDEAL only intended for use in the Netherlands or can it also be used in other countries?

Since the introduction of the European SEPA Credit Transfer system , iDEAL payments are now possible from and to all European bank accounts (in €). However, ...


Why is a business bank account required for iDEAL?

The use of a business bank account minimises the risk for consumers. This consumer protection is necessary for the following reasons: iDEAL is a guara...


Does iDEAL also work on smartphones or tablets?

iDEAL works on all mobile devices that have an internet connection and web browser. Some banks have developed a special version of iDEAL that is more conven...


I have made a payment, how can I be sure that I have actually paid?

When you pay using iDEAL, confirmation from your bank will appear on your screen after you have given your approval. The payment will also appear immediately...


The online retailer claims it has not received my payment. What should I do?

If your account balance shows that you have paid, but the online retailer says it has not received payment, the online retailer should contact its own ban...


Is iDEAL supported by all internet browsers?

iDEAL is supported by all browsers that are also supported by online banking. That includes the most frequently-used browsers such as Internet Explorer, Goog...