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How does Klarna Pay After Delivery work?

If you are eligible for Pay After Delivery, you needn’t pay for your order before you have received it. You will receive an email with payment instructions ...


What information do I need to provide when making a purchase?

If you would like to make a purchase with Klarna you need to provide your mobile phone number and your e-mail address. The mobile number is required in case...


What are my payment options with Klarna?

You can pay with debit or credit card (Visa/Mastercard) immediately in the checkout or take advantage of our Pay After Delivery payment option, where you ca...


I haven't received an email with my statement number/payment information.

If you do not have your statement number to hand you can log in here with your email address where you will find the payment details for your statement. Al...


What can I do once I have logged in?

Once you have received the goods and wish to pay your statement, sign in here with the statement number (provided in the email) or the email address you ent...


Have you received my payment?

After we have received your payment we will send a payment confirmation to the email address that you used when ordering. If you have made a payment, but no...


What happens if I forget the due date of my statement?

Payment is typically due 14 days after the order is shipped. To help you pay on time, we'll alert you two days before your payment is due. You'll ...


When should I receive my Pay After Delivery statement?

Your statement will be sent once the online store has shipped your order. Depending on the store, your statement may be sent by either email, post or enclose...


How old do I need to be to use Klarna?

You need to be at least 18 in order to use the Pay After Delivery payment option.


I've received an invoice, but I've not yet received my goods

You should of course not pay your statement until you've received your goods. In this case, we would ask that you contact the store and get an update on...


How do I return my goods?

It is important to consider the following if you would like to return your order. To return something you've bought through Klarna: Notify the onli...