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How do I return my goods?

Last changed: Tue, 3 Jan, 2017 at 1:11 PM

It is important to consider the following if you would like to return your order.

To return something you've bought through Klarna:

  1. Notify the online store that you would like to return the order and follow their instructions.
  2. Contact Klarna customer service department and Klarna can postpone the Pay After Delivery payment due date to allow additional time to process the return with the online store.
  3. When the due date is approaching, log in here to confirm the online store has registered your returned order.

Log in here to view updated payment information and confirmation of registered part-returns. Please contact Klarna if your statement has not been updated to avoid possible reminder fees.